01 Who we are
This website is operated by Missing Clicks Ltd, a company registered in England and Wales under company number 17324307, with its registered office at The Copper Room, Deva Business Centre Trinity Way, Salford M3 7BG (“we”, “us”, “our”).
We are the data controller for the personal data we process.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
02 What data we collect
We may collect and process the following personal data:
A) Contact and identity data
- Name
- Email address
- Telephone number
- Job title
- Company name
B) Business and communication data
- Enquiries submitted via forms, email, or phone
- Records of correspondence
- Notes from meetings or sales conversations
C) Client and contractual data
- Service agreements
- Billing and invoicing details
- Payment records (processed via third-party providers)
D) Website and usage data
- IP address
- Browser type and device information
- Pages visited and time spent on site
- Cookies and tracking data (see Section 10)
03 How we collect your data
We collect data through:
- Website contact forms
- Direct email or phone communication
- LinkedIn or professional networking platforms
- Client onboarding and contracts
- Website analytics and cookies
04 How we use your data
We use your personal data to:
- Respond to enquiries
- Provide quotes and services
- Manage client relationships
- Send administrative and service-related communications
- Improve our website and services
- Carry out marketing and sales outreach
- Comply with legal and regulatory obligations
05 Lawful basis for processing
Under UK GDPR, we rely on the following lawful bases:
Legitimate interest
We use this for:
- B2B marketing and sales outreach
- Responding to enquiries
- Improving and developing our services
Contract
We process data when necessary to:
- Deliver services
- Manage client relationships
- Issue invoices and payments
Consent
We rely on consent when:
- You subscribe to marketing communications
- You opt in via forms or newsletters
Legal obligation
We process data where required for:
- Tax and accounting purposes
- Regulatory compliance
06 How we share your data
We do not sell your personal data.
We may share your data with:
- Email and communication providers (e.g. Google Workspace)
- Accounting software providers (e.g. Xero / QuickBooks)
- CRM systems (if used)
- Website hosting and analytics providers
- Our contact-form processor, FormSubmit (formsubmit.co), which delivers enquiries you send through the website to our email inboxes
- Professional advisers (e.g. accountants, legal advisors)
All third parties are required to handle your data securely and in compliance with UK GDPR.
07 Data retention
We only retain personal data for as long as necessary:
- Enquiry / lead data: up to 24 months
- Client data: up to 6 years (legal/tax requirements)
- Marketing data: until you unsubscribe or withdraw consent
After this period, data is securely deleted or anonymised.
08 Your data protection rights
You have the following rights under UK GDPR:
- The right to access your data
- The right to correct inaccurate data
- The right to request deletion (“right to be forgotten”)
- The right to restrict processing
- The right to data portability
- The right to object to processing
- The right to withdraw consent at any time
To exercise your rights, contact us at:
09 Data security
We take appropriate technical and organisational measures to protect your data, including:
- Password-protected systems
- Restricted access controls
- Secure cloud storage providers
- Encryption where appropriate
- Regular system updates
10 Cookies
Our website uses cookies to:
- Improve user experience
- Analyse website traffic
- Support marketing and advertising (if applicable)
You can control cookies through your browser settings or through our cookie banner.
For more information, please see our Cookie Policy.
11 International transfers
Some of our third-party service providers may store data outside the UK. For example, our contact-form processor FormSubmit (formsubmit.co) operates in the United States, so an enquiry you submit through the website is transmitted there in order to reach our inbox. Where such transfers occur, we ensure appropriate safeguards are in place (such as UK adequacy regulations or standard contractual clauses).
12 Marketing communications
We may send marketing communications where:
- You have opted in, or
- We believe we have a legitimate business interest (B2B communications)
You can opt out at any time by clicking unsubscribe or contacting us directly.
13 Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.