Last updated: 15/07/2026
These Terms of Service ("Terms") govern any agreement between Missing Clicks Ltd ("Missing Clicks", "we", "us", "our") and the client ("you", "your") for the provision of digital marketing services, including but not limited to branding, website design and development, social media management, search engine optimisation, and related monthly subscription packages.
By instructing us to carry out work, signing a proposal, or making a payment for any package or service, you agree to be bound by these Terms. If anything here is unclear or you'd like to discuss a term before agreeing, contact us before proceeding — see Section 11.
The specific services included in your package (for example brand assets, website builds, social media posts, SEO support, or monthly reporting) are as described on our pricing page or in a written proposal at the time you sign up. We reserve the right to update the scope, features, or pricing of packages for new clients at any time; changes will not be applied retroactively to reduce what's included in your existing agreed package without prior notice.
We aim to deliver work to a professional standard and within the timeframes communicated to you, but timeframes are estimates unless explicitly agreed in writing as fixed deadlines. Delays caused by late client feedback, missing content/assets, or delayed approvals are not treated as delays on our part.
Packages are billed as a monthly subscription, paid in advance. Your first payment is taken when you sign up and confirms the start of your contract term; subsequent payments are taken automatically on the same date each month unless otherwise agreed in writing.
All prices shown on our website are inclusive of VAT unless stated otherwise.
All packages have a minimum initial term of 6 months from your first payment date, as stated on our pricing page.
After the minimum term has been completed, your subscription continues on a rolling monthly basis. You may cancel at any time after the minimum term by giving us 30 days' written notice (email to Admin@missingclicks.co.uk is sufficient). Your subscription will end at the close of the notice period, and you remain responsible for any payments falling due during that period.
Cancelling before the 6-month minimum term has been completed may require settlement of the remaining fees due under the minimum term, unless we agree otherwise in writing.
Ownership of deliverables created specifically for you as part of your package — including but not limited to logos, brand assets, website designs and code, and written copy — transfers to you once all invoices relating to that work have been paid in full. Until full payment is received, all rights in the work remain with Missing Clicks.
We retain the right to use completed work in our own portfolio, case studies, and marketing materials, unless you request otherwise in writing.
Any third-party assets used in your project (for example licensed stock photography, fonts, or plugins) remain subject to their own licence terms and are not owned outright by either party.
General tools, templates, frameworks, and methods we use to deliver services across all our clients remain our property and are not transferred as part of any individual client engagement.
To deliver services on time and to a high standard, we rely on you to:
We are not responsible for delays or shortcomings that result from missing, late, or inaccurate information or materials provided by you.
We provide our services with reasonable care and skill, but we do not guarantee specific business outcomes (such as a particular increase in enquiries, rankings, sales, or search visibility), as these depend on factors outside our control.
To the fullest extent permitted by law, our total liability to you arising out of or in connection with your agreement with us — whether in contract, tort (including negligence), or otherwise — is limited to the total fees paid by you to Missing Clicks in the 12 months preceding the event giving rise to the claim.
We are not liable for any indirect, special, or consequential loss, including loss of profits, loss of business, or loss of reputation. Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud.
Both parties agree to keep confidential any non-public business, financial, or technical information disclosed by the other party in the course of the engagement, and to use it only for the purposes of delivering or receiving the agreed services. This obligation continues after the end of the engagement.
In addition to cancellation under Section 4, either party may terminate the agreement immediately by written notice if the other party commits a material breach of these Terms that is not remedied within 14 days of being notified, or becomes insolvent.
On termination, you remain responsible for any fees due up to and including the effective date of termination. Sections relating to payment, intellectual property, liability, and confidentiality survive termination.
We may update these Terms from time to time, for example to reflect changes in our services or legal requirements. Material changes will be communicated to active clients by email; continued use of our services after changes take effect constitutes acceptance of the updated Terms.
These Terms, together with any written proposal or package details agreed at sign-up, form the entire agreement between you and Missing Clicks in relation to the services, superseding any prior discussions or representations.
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions about these Terms, contact: